Question: I used my Capital One credit card to buy plane tickets for a trip to India through my neighbor, who is a travel agent. When I got the bill, I noticed I was also charged for the next customer’s flights - which cost $2,400! My neighbor quickly realized that there had been a glitch in her computer, so together we contacted Capital One. The company asked us to fill out a dispute form. We did, but the charge hasn’t been removed. Can you help? - Michael Ryan, Nine Mile Falls, Wash.
Answer: Since your travel agent copped to the error, this issue should have, under normal circumstances, been resolved relatively quickly. Ah, if only.
Turns out your forms got misrouted in Capital One’s paper chain. The company’s reps admitted to us that they dropped the ball. “We sincerely apologize,” says spokeswoman Pam Girardo. The firm reopened the investigation, but the airline [...]
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